It is recommended that products with any 22k gold banding are hand washed, as dishwashers may cause the gold to fade over time. All gold-free stoneware and bone china products are dishwasher, microwave and oven safe (avoid extreme temperature changes e.g. do not take a ceramic dish out of the freezer and place it straight into a hot oven).
Please note that the unglazed surfaces though water and stain resistant, are not stain proof. Mix some warm water with baking soda and use a clean cloth to work at the ceramic surface.
Can you gift wrap my order?
Absolutely! All orders will be wrapped in an Emma Alington box, which goes inside a postage box.
How much does postage cost?
Postage is approximately £7.00, however it may be more or less than that depending on the weight of your order and where it is being sent to.
Where do you ship?
Orders can be posted worldwide! Shipping rates are preloaded and are calculated at the checkout.
How long will it take for my order to arrive?
Items will be dispatched from the studio 3-4 days from when the order was placed. Domestic orders usually take 1-2 working days to arrive after being dispatched. You will be notified when your order is on it's way to you. If products are listed as out of stock, items will be restocked shortly.
Are there additional fees for international orders?
There can be, and this will depend upon your country's custom policies. Please review your local importing fees and taxes to avoid any surprises.
What is your refund and returns policy?
If you wish to return your order, please contact Emma within 14 days of receiving your item(s) and a refund will be issued. Unfortunately, costs for return postage are not refundable.
Will my ceramics travel safely across the UK/ocean/other side of the world?
Absolutely. All orders are carefully packaged to ensure things stay safe in one piece. A variety of boxes, bubble wrap, bubble chips, and packing paper are used to ensure things are safe in transit. If you do happen to encounter any issues with your shipment, please contact Emma immediately.
Can I place a private custom order?
Can I place a wholesale order?
Yes. Please contact Emma for a price list and wholesale information.
Do you offer a design service to work collaboratively with other companies?
Yes! Emma has designed and created special collections for a variety of clients. If you would like to discuss a collaboration with your company, please contact Emma or have a look at her Bespoke page for further information.
I'm a blogger, can I use your images on my site?
Of course! Thank you for asking. Please be sure to properly credit and to add links in your post. You can find Emma Alington on social media platforms by clicking the icons below, or by searching @emmaalington.